Support

Something wrong with a booking, your account or the app? Email contact@trycrash.co and we will help. A booking reference makes it quicker.

Last updated 11 November 2026.

A booking

Your booking reference is in the confirmation email, and under Trips on the site and in the app.
Booked without an account? Under Trips, look it up with the reference and the email you booked with.
To cancel, open the booking under Trips. It shows what you get back before anything is cancelled. Free cancellation ends at the time the booking shows, in your own time zone too.
For a question about a charge, a stay or the hotel, email us with the reference and we will sort it out with our booking partner.

Your account

You can search and book without one. To keep your trips in one place, sign in with Apple, with Google or with a code sent to your email.
To delete your account, open Settings (in the app, the Account tab) and choose Delete your account. Trips you booked stay booked.

The iPhone app

Crash: Hotels Fast is on the App Store. If something looks wrong, update to the latest version first. If it still does, email us what you tapped and what you saw, with a screenshot if you can.