Terms
These terms cover using Crash to find and book hotel stays. By using trycrash.co you agree to them.
Last updated 11 November 2026.
What Crash is
trycrash.co is run by Crash (we, or us). It lets you search for hotel stays and book them. We do not own or run any hotel. Rooms, prices and availability come from our booking supplier, LiteAPI, the booking service of Nuitee, and the hotels it works with. When you book, your booking is made with the hotel through that supplier.
Your account
You can search and book without an account. If you make one, you sign in with Apple, with Google or with a code sent to your email. Keep that email and those accounts safe, because whoever can use them can see and cancel your bookings. If you think someone else has used your account, tell us at contact@trycrash.co.
Who can book
You must be 18 or older to book. If you book for someone else, make sure they know the booking's terms and the hotel's rules, since they will be the ones checking in.
Prices and the total you confirm
- Prices in search are what the supplier offers at that moment, and they can change.
- Before you pay, we check the room and the price with the supplier and show you the total. You pay only after you accept that exact total. If it has changed, we show you the old and the new total and you decide.
- The total includes the taxes and fees the supplier charges up front. Some places add taxes or fees that the hotel collects when you arrive, often in local currency. When the supplier tells us about them, we show them as paid at the property before you pay.
- Prices are in US dollars. Your bank may add its own fees for a payment in another currency or from abroad.
- Prices shown in other currencies are estimates at the day's reference rate; you pay in US dollars.
Payment
Your card is charged through the payment service of Nuitee, our booking supplier, so its name may be the one on your statement. Card details go straight into its payment form, built on Stripe, and never to Crash. If you have a question about a charge, write to us with your booking reference and we will sort it out with Nuitee.
Your booking
- Your booking is confirmed when you see a confirmation with a booking reference. We also email it to the address you gave.
- Check the details before you pay. The guest name must match the ID shown at check-in, and a hotel can turn away a guest whose details do not match.
- If the supplier cannot confirm a booking after you have paid, we tell you and work with the supplier so that you do not pay for a stay you do not have. A hold on your card can take a few business days to drop off.
Cancelling
- Every rate shows its cancellation terms before you pay: free to cancel until a time we show, a cancellation fee, or not refundable. The terms shown when you accept the total are the ones that apply.
- You can cancel a confirmed booking from Trips. Before you confirm, we show what you will get back. Refunds go to the card you paid with, through the supplier, and your bank decides how long they take to arrive.
- Dates on a booking cannot be changed. Cancel and book again if the rate allows it.
- If you neither arrive nor cancel, the hotel's policy applies, and you will usually get nothing back.
The hotel and the supplier
Your stay is provided by the hotel under its own rules, such as check-in times, ID, deposits, age limits, pets and smoking. The supplier's own terms also apply to the booking. Hotel descriptions and photos come from the supplier, and we cannot promise they are complete or current. If something goes wrong at the hotel, tell the hotel first, then write to us with your booking reference and we will take it up with the supplier.
Using Crash fairly
Please do not book with a card or details you have no right to use, make bookings you do not mean to keep or mean to resell, copy prices or listings in bulk, use bots or other automated tools on the site, try to get around limits or security or reach other people's bookings, or use Crash for anything unlawful. We may refuse a booking or close an account that does.
Our responsibility
We work to keep Crash accurate and running, but we offer it as it is and cannot promise it will always be available or free of mistakes. We are not responsible for what the hotel or the supplier does or fails to do, or for events outside our control. Where the law allows, our total responsibility for any claim about a booking is limited to what you paid for that booking, and we are not responsible for indirect losses such as missed plans. Nothing here takes away rights that consumer law gives you and does not allow anyone to limit.
Changes
We may update these terms. The date at the top shows the latest version, and the terms in place when you book apply to that booking.
Contact
Questions about these terms or a booking: contact@trycrash.co. Please include your booking reference.